Terms & Conditions
Last updated: April 2025
Welcome to London Social Media. These terms and conditions outline the rules and regulations for the use of our website and the services/products we provide. By accessing this website or purchasing our services/products, you accept these terms in full. If you do not agree with any part of these terms, please do not use our website.
1. About Us
London Social Media is a UK-based social media agency offering digital services (such as social media management, content creation, influencer campaigns, and digital marketing) and physical products (such as branded merchandise).
2. Services and Digital Products
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Our social media management services are provided on a subscription or project basis.
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By purchasing a service, you authorise us to begin work immediately.
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Due to the nature of digital services, all purchases are non-refundable once service delivery has begun.
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You are responsible for providing us with accurate brand information, content assets, and access to your platforms if necessary.
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We reserve the right to refuse work that is unlawful, offensive, or unethical.
3. Physical Products
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Physical items, including T-shirts and accessories, are subject to availability.
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Items are dispatched within 14 business days and delivered via Royal Mail.
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Returns are accepted within 14 days of receipt if the item is unused, in its original packaging, and not damaged.
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Return shipping is the customer’s responsibility unless the item is faulty or incorrect.
4. Payment Terms
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All payments must be made in GBP via our secure payment provider (e.g., Stripe or PayPal).
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Subscriptions are billed weekly or monthly as agreed and auto-renew unless cancelled.
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Late payments may result in service suspension.
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VAT is charged where applicable, and we will inform you if we become VAT registered.
5. Intellectual Property
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All content created by London Social Media remains our intellectual property until paid in full.
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Unless otherwise agreed, we retain the right to showcase final work for our portfolio.
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Clients may not reuse, resell, or modify content created by us without written consent unless content ownership has been formally transferred.
6. Limitation of Liability
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We strive to deliver high-quality work but cannot guarantee specific results (e.g., follower count or engagement rates).
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We are not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our services or products.
7. Privacy
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Your use of our website is also governed by our Privacy Policy. Please ensure you read and agree to our data usage practices.
8. Termination
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We reserve the right to cancel any service agreement without notice if:
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The client breaches these terms
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Payment is repeatedly late
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The project or communication becomes abusive or unmanageable
9. Governing Law
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These terms are governed by the laws of England and Wales, and any disputes shall be resolved in English courts.
10. Contact
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For any questions about these Terms and Conditions, please contact us at:
📧 hello@londonsocialmedia.com